Purchase and Download
- I tried to buy TerraTime but I can't download it. I think my payment was accepted. What can I do?
- I had TerraTime on my old phone - how do I load it onto my new one?
- I purchased the app with a different store account than I'm using now. Can I transfer it?
- Is there a way to buy the app without using a credit card?
Map and Globe
- The map and globe have odd, geometric shapes visible. What's the problem?
- What satellite data are you using?
- The TerraTime globe looks shaky and moves around randomly. How can I stop this?
- Can you increase the resolution of the map/globe?
- How do I install the live wallpaper?
- My wallpaper isn't updating. What's wrong?
- Will a solar eclipse show on the globe or map?
- Does TerraTime show worldwide grayline projection on a full global map?
- Why does the map/globe take so long to draw?
Clock and Location
- What does the blue-black boundary indicate on the clock, and what does the relative amount of blue and black on the clock face represent?
- The 12-hour clock background abruptly switches from night to day at midnight. Can you please explain?
- TerraTime does not show the right time for my location. How can I correct it?
- How are you using the term solar transit and lunar transit?
- Why doesn't day + night = 24 hours?
- What do dawn and dusk mean?
- Why does TerraTime show a different sunrise and sunset time than ____________?
- My clock widget often stops on the screen. Once it's stopped I have to re-add it. What's the problem?
- Why do you still have both resizable and non-resizable widgets on my Android 4 (or newer) device?
- I'm trying to put a TerraTime widget on my home screen but can't see any of it's widgets on the list. What shall I do?
- Do I need to be online for TerraTime to work?
- How much phone memory does TerraTime need?
- What about battery usage?
- What are the permissions that TerraTime is asking for?
- Does TerraTime do tides?
- Can I move TerraTime to my device's SD card?
- What's the difference between TerraTime and your other app, PolyClock?
Purchase and Download
My payment was accepted but I can't download the app. What should I do?
We receive a lot of support inquiries about purchase and download problems, but unfortunately, there's very little we can do about it. The individual stores selling the apps are responsible for everything relating to purchase and download, and until the app is installed on your device, you're in their hands.
Having said that, we're happy to offer what advice we can:
Google Play Store
- Log in at Google Wallet and check on the status of your purchase. If Google had trouble processing your payment, it'll show up there. If this seems to be where the problem is then you'll need to contact Google directly.
- If everything looks OK on that side, your next port of call should be Google Play Support. There's a lot of good information there, including a list of any Known Issues that the Google Play Store is currently experiencing.
- If nothing there helps, try clearing the Play Store client on
your device. Here's how you do that:
- From your home screen, open Settings > Applications > Manage Applications
- Scroll down to Google Play and open it
- On the detail page which opens, press the Clear Cache button
- If it still doesn't work, you could then try going back into Manage for the Play Store app as above, and press the Clear Data button (if your device has one). However, this is more serious, as it will clear other settings from your Play Store client - such as automatic update preferences. We've had good luck with this method ourselves, but it does have its downside.
- We've also had success with a different trick: change your Google password from a PC (not your phone), then go back into the Play Store on your phone and give it your new password.
- Some users have also reported success by signing out of, than back into, Google Talk from their phone (which may be labeled simply as Talk in your apps list). This hasn't worked for us, but it doesn't hurt to try.
- Failing all of that, about the only other thing we can do is to cancel your entire order and let you start over, though this does often seem to help in these situations (the same problem rarely happens twice). If you want us to do this, you'll need to forward your Google Checkout order confirmation to firstname.lastname@example.org; we can't look up orders by name, phone number, email address, credit card number, or pretty much anything else.
Barnes & Noble AppShop for NOOK
If you're having purchase or download problems with Barnes & Noble's AppShop, they have advised us that you need to contact Barnes & Noble Customer Care via 1-800-843-2665; they should be able to sort you out.
Other App Stores
If you're having problems purchasing or downloading from any other retailer, then that's who you need to contact in trying to resolve those problems. Links to the major stores selling TerraTime can be found on our Download page.
I had TerraTime on my old phone - how do I load it onto my new one?
Go to the market or app store that you bought the app from originally. Sign in with the same user ID that you used for the original purchase and you should be able to re-download the app without paying for it again. If this doesn't work, you'll need to contact the particular market in question for support.
I purchased the app with a different store account than I'm using now. Can I transfer it?
Unfortunately, none of the app stores provide a way for us to transfer app purchases from one account to another.
If you purchased it through Google Play, the best way to handle this is for you to purchase the app again, send us both the original and new order numbers, and we will then refund the original order – leaving the new order linked to your new account. It sounds like a hassle, but it does work out best in the long run.
If you purchased the app elsewhere (Amazon, Barnes&Noble, etc.), then I'm afraid we have even less control over purchases and accounts. Your best bet is to contact customer service for the store in question and ask them to transfer it for you.
Is there a way to buy the app without using a credit card?
It's available from a couple of app stores which support non-credit-card purchases:
- AndroidPit accepts both PayPal and ClickandBuy (but will charge German VAT on your purchase)
- Mobiroo prepaid app cards are available from retailers in several countries
Map and Globe
The map and globe have odd, geometric shapes visible. What's the problem?
This is caused by occasional gaps or glitches in the satellite cloud imagery we use. They tend to be quite occasional, but there's not much we can do about them directly - we obviously don't have our own satellites!
The easiest fix is to simply wait a few hours; the satellite imagery updates automatically several times a day, so the problem should go away on its own. An alternate workaround is to disable the cloud layer until the problem sorts itself out.
What satellite data are you using?
- The nighttime city lights and monthly surface map come from NASA's Blue Marble collection;
- The daily polar sea ice is compiled from the National Snow and Ice Data Center's Advanced Microwave Scanning Radiometer;
- The hourly cloud layer is a composite of imagery from the Naval Research Laboratory;
- The day/night boundary isn't from satellite data, but is generated on-device by the app.
The TerraTime globe looks shaky and moves around randomly. How can I stop this?
This happens as a result of issues with the hardware compass built into your phone or tablet. There are several things you can do about it:
- Make sure that there isn't any metal near the phone which will interfere with the compass. For instance, many desks and tables have a metal structure (sometimes underneath), and setting your device on the table will cause interference.
- On some devices, plugging them in (to charge, or to connect to a computer) will cause this effect as well. We've also seen it when transferring files via a USB.
- Some tablet covers incorporate a magnet which will automatically wake the device when the cover is opened. These magnets can definitely interfere with the tablet's compass.
- If there's no obvious interference, your hardware compass may need calibration. The easiest way to do that is to wave the tablet around in a figure-8 pattern a few times while the compass is active.
- If all else fails, turn off compass control of the globe; it occasionally just doesn't work well on some devices. To do this, open TerraTime, then press Menu > Settings > Globe settings, and uncheck Motion Sensors.
Can you increase the resolution of the map/globe?
The imagery the app currently uses is already pushing the limits of available resources on many devices, and it already does a lot of adaptive scaling based on exactly what resources are available, including downscaling if resources run short. There may be some ways to improve this by using a different approach to generate the imagery, but that'll mean a complete rearchitecture of the graphics handling, and may come with other tradeoffs.
How do I install the live wallpaper?
In Android 2.1: press Menu from your home screen, select Wallpaper, then Live Wallpaper, and either TerraTime Globe or Map. Change settings if you wish, then touch Set Wallpaper.
In older versions of Android (1.x and 2.0): open Settings from the main TerraTime application menu, then select either Globe or Map, and check the box for Live wallpaper.
My wallpaper isn't updating. What's wrong?'
On legacy versions of Android (pre-2.1), TerraTime makes the live wallpaper happen with a background process, and occasionally this can get stuck. To restart it, select Refresh from the main application menu.
Also, please note the following known issues with legacy live wallpaper:
- Wallpaper updates won't appear on your device's lock screen, but are still going on behind it.
- Live wallpaper isn't compatible with some alternative home screens and non-standard Android installations.
- Task killer apps can stop it dead; see the next FAQ for more details on this.
Will a solar eclipse show on the globe or map?
We're afraid not. Although the sun and moon often appear to "overlap" on the map around new moon, that's just because of the size of the icons - it doesn't mean that there's actually an eclipse. We are planning to add eclipse prediction to the app at some point, but it's quite a bit of work to do it right, and we haven't had time yet.
Does TerraTime show worldwide grayline projection on a full global map?
It shows an approximation of the grayline as the terminator on the map and globe. For a more detailed projection, you'll' need a dedicated ham-radio app.
Why does the map/globe take so long to draw?
Downloading the various map images takes some time, even on a fast connection: these are big satellite photos. And creating an accurate day/night line involves a lot of calculations, especially given it's running on a phone.
In particular, it can take a minute to refresh the wallpaper when your phone is first turned on, due to all the other things that are happening during boot-up. Patience, Grasshopper!
Clock and Location
What does the blue-black boundary indicate on the clock, and what does the relative amount of blue and black on the clock face represent?
In short, the colors show day and night. On the clock, hours that are in the sky-blue area are daylight hours, those in the black area are night-time hours. So that also means that the color the hour hand is pointing to indicates whether it's day or night right now in the location the clock is set for.
The concept (and execution) are explained in more detail on the Clock page.
The 12-hour clock background abruptly switches from night to day at midnight. Can you please explain?
During the afternoon & evening hours, the entire 12-hour clock face is showing PM. So the 1:00 position is 1PM - daytime - and the 11:00 position is 11PM - nighttime. The 12:00 position is showing both noon and midnight (depending on which direction you're looking at it from), so it needs to be showing both day & night. At midnight, when the hour hand actually passes the 12, the clock face will switch from PM to AM and the day/night areas will essentially reverse.
This is actually how all 12-hour clocks work; the day/night visualization just makes the noon/midnight discontinuity more obvious. But it's not incorrect.
TerraTime does not show the right time for my location. How can I correct it?
First, be sure that it's actually wrong… TerraTime uses a 24-hour clock by default. This means that the position of the hour hand is different than on the conventional 12-hour clocks most of us are used to. You need to look at what number the hour hand is pointing to, rather than using your intuition of where it is on the clock face. [You can set the clock back to a 12-hour display in TerraTime's Settings, if you like.]
If the time shown genuinely is wrong, the most likely reason is that TerraTime has your location and/or time zone incorrect. Check these by tapping the location display (in green) at the top of the Clock or Compass page:
- Is the Placename correct? TerraTime usually sets this automatically from your device, but it's not foolproof. If it's wrong, tap on it, then enter your town, city, or zip/postcode.
- Is the timezone (at the bottom of the page) right? Again, if the automatic look-up has gone awry, turn off Automatic and select your correct time zone manually.
If all of that is correct, then the only other possibility is your device's system time and zone. Check those by going into Settings from your device's Home screen; they're under the Date and Time category.
How are you using the term solar transit and lunar transit?
As we use it, the term transit is essentially equivalent to zenith. We use it as outlined in the second definition here.
Why doesn't day + night = 24 hours?
Length of day is sunrise to sunset. Night is dusk to dawn. And between day and night is twilight, the period between dawn and sunrise, or sunset and dusk. So, day + night + twilight = 24 hours (with a bit of margin for roundoff errors and the change from one day and the next).
What do dawn and dusk mean?
These two times are the beginning and end, respectively, of full darkness. However, there are a number of ways to define "darkness"; by default, TerraTime uses nautical twilight, the time when the sun is 12 degrees below horizontal. You caa change this to civil or astronimical twilight under Settings > Clock settings > Dawn and dusk;
Why does TerraTime show a different sunrise and sunset time than ____________?
You may see slight differences between the sunrise/set times shown here and in other places, including what you might observe yourself. There are several reasons why this happens:
- There are many different definitions of sunrise and sunset, mostly to do with just what part of the sun's disc is (or is not) visible above the horizon.
- You'll find even more definitions of dawn and dusk; obviously, twilight is a subjective measurement, depending on many factors. In this app, I use nautical twilight to determine dawn and dusk times (see previous question).
- A difference in location of only a few miles can change the time by a minute or two. By default, TerraTime uses your approximate location, within about 5 miles, which is usually good enough.
- The relative times are computed based on your phone's clock, and while this is generally pretty accurate, it's not perfect.
Finally, it's simply not possible to compute rise and set times with a high degree of accuracy, due to unpredictable variations in local conditions like horizon irregularities and atmospheric refraction. See the US Naval Observatory's page on the subject for a good discussion of the issues.
My clock widget often stops on the screen. Once it's stopped I have to re-add it. What's the problem?
The only thing that we're aware of that will consistently cause the clock widget to stop is a having a task manager/"task killer" app running. If you have one of these, you'll need to add TerraTime to their "exclude" list.
Also, you probably don't need to re-add the widget if it stops. If you open the main TerraTime app (tapping on the widget will usually do this), you can restart any "stuck" widgets by pressing Menu > Refresh.
Why do you still have both resizable and non-resizable widgets on my Android 4 (or newer) device?
The reason stems from Samsung, who didn't build their ICS TouchWiz home screen from the official Android 4 source; as a result, only Samsung's own widgets are resizable; third-party widgets (like ours) aren't.
Since Samsung is the largest phone manufacturer in the world, we couldn't just ignore this issue, so we've kept the non-resizable widgets around for the benefit of their users. Unfortunately, this means that it clutters up the list with unneeded widgets for the rest of us. Our apologies!
I'm trying to put a widget on my home screen but can't see any of it's widgets on the list. What shall I do?
The simplest way we've found to solve this difficulty is to reboot your phone. The widgets should appear on the list.
Do I need to be online for TerraTime to work?
Not usually. TerraTime's map and globe are created on the fly from high-resolution NASA images, downloaded as needed. So, a high-speed data connection is required to fetch these images the first time, and is required for live updates to clouds every few hours. Otherwise, the imagery is stored on your device after download, and no connection is needed.
The TerraTime clock doesn't require an internet connection at all, apart from when you want to look up a new location.
How much phone memory does TerraTime need?
The application itself takes about 2.3MB. Be aware that bcause TerraTime includes live wallpapers and homescreen widgets, it's not compatible with installation directly to SD card.
The images used to make TerraTime work are stored on your device after downloading; this speeds up the various displays, and allows the map and globe to be updated even when you're offline. If you have a memory (SD) card installed, these images will be stored there, rather than using scarce internal memory. You can decrease this storage requirement somewhat by turning off Clouds, Polar Sea Ice, and City Lights, if you wish.
What about battery usage?
Unavoidably, the TerraTime widgets and live wallpapers use somewhat more battery power than lesser-featured clock widgets and static wallpapers. If battery life is a problem for you, the impact can be reduced by increasing the Update interval, accessed in Settings from the main application menu.
What are the permissions that TerraTime is asking for and why?
Here's a list of the permissions that TerraTime requests, along with a brief description of each. Click on any of them for a detailed explanation.
- YOUR LOCATION: COARSE (NETWORK-BASED) and FINE (GPS)
- sunrise and sunset times depend on where you are
- FULL INTERNET ACCESS
- to download the satellite imagery used to make the map and globe
- VIEW NETWORK STATE
- to ensure that you have a high-speed data connection before downloads take place
- MODIFY/DELETE USB STORAGE or SD CARD CONTENTS
- to store various images for faster operation
- START AT BOOT, SET WALLPAPER
- both essential to making the live wallpaper work
Does TerraTime do tides?
No, it doesn't. Although tides are intrinsically linked to the moon's (and sun's) gravitational pull, accurate tide times involve much more, being greatly influenced by the configuration of local waterways. As such, adding tides to TerraTime would greatly increase the size and complexity of the app; for example, just including the tide tables would make the app several megabytes larger. We believe that smartphone apps should be specialists, that they should "do one thing and do it well."
In that vein, there are some fairly reasonable tide apps already available for Android; we recommend TideApp and Tide Predictor.
Can I move TerraTime to an SD card?
Unfortunately, no. The app uses several features (like widgets and live wallpapers) that are incompatible with installation to SD card; this is a limitation of the Android OS. And even if you aren't using these features, we can't enable installation to SD without breaking the app for those people who do use them.
What's the difference between TerraTime and your other app, PolyClock?
TerraTime is about the natural flow of time as the Earth moves through space, while PolyClock is geared toward the human construct of time zones. The two concepts are obviously related, but they're different enough that we felt two separate apps could do them better justice than a single, all-encompassing app could.